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Shipping & Returns

Shipping

Orders within Australia and Overseas are sent via Australia Post. We endeavour to post all orders the same day they are received. However, packages can be delayed due to matters outside of our control. For orders placed in metropolitan Australian areas, please allow up to 2-3 days for delivery, in rural Australian areas, please allow up to 3-5 days and for all International orders please allow 7-10 business days for your parcel to arrive. Quixfix is not responsible for any import charges, duties or taxes for international sales.

Country / Region Shipping Rates
Australia Wide $1.20AUD - up to 10 products
New Zealand $1.75AUD – up to 10 products
Asia/Pacific $1.85AUD – up to 10 products
Rest of World $2.60AUD – up to 10 products

For orders of more than 10 products please email orders@quixfix.com.au and a quote for shipping will be forwarded.

Returns

QuixFix returns policy

If the item you purchased is delivered damaged, or faulty we will refund or exchange your goods. If a purchase is not what you ordered we will replace or exchange your purchase. Offer excludes postage and handling and is only available if proof of purchase is provided. The goods must be returned within 10 days of purchase. If you have any questions please contact us via orders@quixfix.com.au

FAQ's

Is it safe to purchase from the online store?

Yes, purchasing from our online store is extremely safe and secure. Our website uses Paypal. Paypal is the world's leading payment solution accepting all major credit cards and over 24 currencies. Paypal protects your payment information and is PCI compliant. We do not store your credit card details nor do we share your personal information with any third party.

What payment methods does Quixfix accept?

Orders from our online store are processed using Paypal. You do not need a Paypal account to make a purchase, you can simply pay via credit card. Paypal is the world's leading payment solution accepting all major credit cards and over 24 currencies. Paypal protects your payment information and is PCI compliant.

Things I should know

When referring to the diameter of the Strap Rings. This measurement is based on the outside diameter of the rings, not the inside diameter which is slightly smaller. The Strap Rings are made from Polycarbonate plastic, are easy to use and are rigid but still flexible. However general wear and tear and exposure to heat will cause deterioration and they may break due inpart to careless, abrupt or overzealous manipulation. Unforeseen manufacturing, supplier, delivery problems or unexpected demand may occasionally result in stock unavailability. We reserve the right to limit quantities. Reproduction of colours may not be accurate.

How can I contact you?

The fastest way to contact us is by sending an email to info@quixfix.com.au


 

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